Phone Order Confirmation for Online Stores
We call customers who placed an order: we confirm their details and delivery address and offer complementary products — before the parcel leaves your warehouse.
- 50+
- Active clients
- 8+
- Years of experience
- from 3 days
- To launch
What your store gets
A call before shipping means fewer problems after shipping
Fewer returns and uncollected parcels
We make sure the customer really wants the order and check the address and phone number before the parcel is shipped.
Higher order value
Operators offer complementary products and bundles — following your script and price list.
Call outcomes straight to your CRM
The outcome of every call goes to your system, so the warehouse knows what to ship and what to hold.
What the operator does
Every order goes through the same proven steps
Order confirmation
We call the customer and confirm what they ordered and in what quantity.
Delivery details check
We verify the address, phone number and preferred delivery option.
Add-on offers
We offer complementary products when they fit the order.
Follow-up calls
Customers who did not answer get another call at a different time.
How It Works
From the first call to launch in a few steps
Analysis
We learn about your store, products and daily order volume.
CRM integration
We agree where operators pick up orders and where they log call outcomes.
Script and add-ons
We prepare the call script and the list of products to offer.
Operator training
Operators learn your products before they call the first customer.
Launch
We start confirming orders in as little as 3 days.
Reporting
You get regular KPI reports and access to call recordings.
Frequently Asked Questions
About order confirmation
Do we need to change our CRM?
No. During the analysis we agree how operators will work in your system.
How much does it cost?
Pricing is individual and based on an analysis of your needs and call volume.
How quickly can we start?
We usually launch within 3 days once the script and access are agreed.
Do I get access to call recordings?
Yes. You get full access to recordings and regular KPI reports.
Do you offer a trial period?
Yes, depending on the project.
Other services
See how else we can help
Customer Service & Helpline
We answer customer calls: questions, order status and complaints.
Telesales
We call leads from your forms and ads and hold sales conversations.
Let's talk about your orders
Leave your name and phone number — we'll call you, ask about your store and order volume, and prepare a quote.