Outsourced Customer Service and Inbound Calls
We answer calls from your customers: questions about products and orders, requests and complaints. Your customers get fast answers, and you get more time to grow your business.
- 50+
- Active clients
- 8+
- Years of experience
- from 3 days
- To launch
What you get
Professional service without building your own team
No case gets lost
Trained operators take the calls, and cases that cannot be closed right away are passed to you with a clear summary.
Consistent call quality
Operators follow agreed scripts, and calls are monitored continuously.
Full control
Regular KPI reports and access to recordings show how your customers are being served.
What we handle
Cases we take over from your team
Customer questions
We answer questions about products, availability and terms.
Order status
We inform customers about order and delivery status.
Requests and complaints
We register the request, record the details and pass it on.
Sales calls
When a customer calls ready to buy, the operator helps them place an order.
How It Works
Launch customer service in a few simple steps
Analysis
We learn about your company, the most common customer cases and call volume.
Scripts and procedures
We write down answers to typical questions and a path for unusual cases.
Operator training
The team learns your products and services.
Launch
We start in as little as 3 days.
Reporting
Regular KPI reports, call recordings and improvement insights.
Frequently Asked Questions
About customer service
What happens to a case the operator cannot resolve?
The operator records the details and passes the case to the person you choose, following the agreed procedure.
How much does it cost?
Pricing is individual and based on an analysis of your needs and call volume.
How quickly can we start?
We usually launch within 3 days once the script and access are agreed.
Do I get access to call recordings?
Yes. You get full access to recordings and regular KPI reports.
Do you offer a trial period?
Yes, depending on the project.
Other services
See how else we can help
Order Confirmation
We call to check order and delivery details before shipping.
Telesales
We call leads from your forms and ads and hold sales conversations.
Let's talk about your customer service
Leave your name and phone number — we'll call you, ask about call volume and common cases, and prepare a quote.